Support Channels
Choose the channel that suits you. Live chat is the faster option during working hours; email works at any time.
Write to us
All emails are answered within 24–48 hours, excluding weekends.
Chat online
Online chat is available on the BabaReplica app and on babareplica.ru.
In most cases you will get a reply within 0.5–2 hours during working hours.
Working Hours & Response Times
Live chat is staffed during China Standard Time business hours. Weekends and public holidays are excluded.
| Channel | Hours | Typical response |
|---|---|---|
| Live chat | 9:00–21:00 (UTC+8:00), Mon–Fri | 0.5–2 hours |
| Open 24/7 for submissions | 24–48 hours, excluding weekends |
Before You Write
When your question concerns a recent purchase, please include your full name, the email address originally used for the order, and the order number. That lets us locate your case without a second round of messages.
One email per question. Please do not send several emails with the same request or question — our system might flag your email as SPAM and delay the reply.
New to ordering? Read the Before Shopping guide first — it covers product quality grades, pricing, and the ordering process, and answers most common questions.
Helpful Next Steps
App Download
Install the Android app to browse the full catalogue and use live chat.